The incident affecting connectivity across multiple APNs has been resolved and service functionality has been largely restored. The impact has been significantly reduced, and the majority of affected connections are now operating normally.
We are continuing to work directly with a limited number of customers to provide follow-up support and address any remaining customer-specific issues. These activities are being handled through the regular support and incident management processes.
Next Steps We will engage directly with affected customers to provide further details on the incident through a Root Cause Analysis (RCA). This analysis will outline the circumstances that led to the issue, the actions taken to restore service, and any measures being implemented to reduce the risk of recurrence. Customer communication regarding the RCA will be handled through the regular support and service management process.
Posted Sep 04, 2026 - 11:34 CEST
Update
At this moment, the investigation is still ongoing and the final resolution has not yet been identified. In some cases, we have observed that one or more SIM resets (Cancel Location) restore connectivity.
Posted Sep 03, 2026 - 16:55 CEST
Investigating
Since approximately 09:00 AM this morning, we have been experiencing connection issues across multiple APNs.
Sessions are being established successfully, but no data traffic is passing. There may be a correlation with iNAT.
An investigation is currently underway to identify the root cause of the issue and implement a resolution. We will provide a further update as soon as more information becomes available.
Posted Sep 03, 2026 - 13:45 CEST
This incident affected: M2M Connectivity and M2M Roaming Connectivity.